Speaker Series
Connecting with Customers
in our ‘Digital First’ World
Ken Hughes
CX Strategist and International Keynote Speaker
March 14 , 2023
Connecting with Customers
in our ‘Digital First’ World
March 14 , 2023
Ken Hughes
CX Strategist
International Keynote Speaker
Overview
A speech to inspire and engage, to entertain and to challenge how we think about the nature of relationship and connection. If we are serious about deepening our customer and employee relationships, we have to invest in emotional intelligence.
Speaker Series
Connecting with Customers
in our ‘Digital First’ World
Keynote Speaker
Ken Hughes
CX Strategist and International Keynote Speaker
Ken Hughes is now acknowledged as being one of the world’s leading authorities on consumer, shopper and cyber shopper behaviour. He is internationally renowned for helping his largely blue-chip client base to understand the physical, digital and future consumer.
With 20 years’ experience as CEO of a consumer insight agency, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioral economics and retail futurology to explore the needs of the new consumer and predict the changes to come.
Ken advises some of the biggest brands in the world on customer experience, omnichannel strategy, artificial intelligence, shopper marketing, retail trends, the millennial / Gen Z shopper and the peer-to-peer economy.
Every year, Ken shares his thought-disrupting insight with tens of thousands of delegates globally. He is one of the most popular keynote speakers booked on the international conference and webinar circuit relating to the future of consumerism.
With 20 years’ experience as CEO of a consumer insight agency, he blends his understanding of consumer & cyber psychology, digital anthropology, behavioral economics and retail futurology to explore the needs of the new consumer and predict the changes to come.
Ken advises some of the biggest brands in the world on customer experience, omnichannel strategy, artificial intelligence, shopper marketing, retail trends, the millennial / Gen Z shopper and the peer-to-peer economy.
Every year, Ken shares his thought-disrupting insight with tens of thousands of delegates globally. He is one of the most popular keynote speakers booked on the international conference and webinar circuit relating to the future of consumerism.